Contact INFINITI Customer Support

General Questions

Consult the Frequently Asked Questions (FAQ) page for general inquires.

INFINITI Online Support

Submit your comment or question via the online contact form.

We DO NOT support the following systems and/or questions - please reach out to INFINITI Customer Service for these topics:

-Map updates for Model Years 2021 and newer, or the P-IVI system

-Non-Navigation radio/infotainment features (Bluetooth as an example)

-Android Auto/Apple Car Play

Complete the form below for questions that our FAQ could not answer.

Items marked with an (*) are required fields.

*First Name

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INFINITI Phone Support

*For phone support, contact the HERE Customer Call Center at the following number:

1-888-362-8837

Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.

*The HERE Contact Center & Online Contact Form only supports map update related questions for factory-installed navigation systems up to Model Year 2021