Product for Q30 2019
Your navigation system Navi ID is needed in order to purchase a map update. Click here for assistance in locating this number.
To find your NAVI ID on your navigation system:
- Push Information
- Push Map Information
- Write down NAVI ID (record and enter first 8 numeric digits)
Get accurate directions with new roads, new sub-divisions, and current addresses. New and expanded coverage in over 50 cities, counties and metropolitan areas across the continental United States and Canada. You can confidently drive through unfamiliar or recently changed areas. This latest edition provides an updated list of points of interest and can help you find the way to where you want to go quickly and efficiently.
Your vehicle may need to be turned off and restarted after the map update installation is complete.
1) This Version 13 (2021.5) map update will be the last update made available for this system. It will be available while supplies last
2) Once you place your order, you will receive an email that contains an Activation Code. You will need this code when you install your map update (also referred to as the ‘License Key’ code)
Shipping & return policy
On business days, orders placed by 11:30 a.m. Pacific Standard Time will be processed and shipped that same day. Delivery time depends upon the shipping method you select. Note: If you place an order on the weekend, it will be shipped the next business day.
All HERE maps are delivered by couriers with tracking services. We offer SmartPost, 2-day, and overnight service. Delivery time is based on business days and whether or not your order was received before 3 p.m. Central Standard Time. United States Ground shipping also includes delivery to P.O. Boxes. Delivery is dependent on stock availability and receipt of payment or credit card authorization.
Return and Exchange Policy
Only unopened product purchased direct from HERE can be returned to HERE for refund or exchange. No partial refunds will be given on map subscriptions. NOTE: Agreements between HERE and specific vehicle/device manufacturers overrule the terms & conditions written herein.
Returns: Your credit card account will be credited for the price of the Map Data disc. If your order included discounted products, the refund will be given on the lower-priced product. Partial returns of map sets will not be accepted.
Exchanges: Only map areas of the same Map Data disc release and product line can be exchanged for a different map area. A shipping and handling fee will be charged to deliver the exchange disc.
Contact HERE within 30 days after the shipping date noted on the packing slip. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored.
- Contact HERE Customer Service Center. Phone numbers are available on the Contact Us page.
- Describe the problem and request a Return Authorization Number
- Clearly print the authorization number on the outside of the package.
- Insure the package and keep the receipt. HERE is not responsible for lost packages.
- Return the package, with the packing slip, to: HERE Returns Address, 2000 Midway Lane, Smyrna, TN 37167
Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.